Return & Refund Policy

Effective Date: September 7, 2026

At 707 Saffron LLC, we are committed to providing premium-quality saffron and a reliable purchasing experience. Please review our return and refund policy before placing your order.

Returns

Due to the nature of saffron as a food product, we generally cannot accept returns of products that have been opened, used, or tampered with.

Unopened and unused products may be eligible for return if you contact us within 14 days of delivery.

To be eligible for a return, the product must:

• be unopened and unused
• remain in its original packaging
• be in the same condition in which it was received
• include proof of purchase or order information

Please contact us before sending any product back. Unauthorized returns may not be accepted.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incorrect, or materially different from what you ordered, please contact us as soon as possible.

We may ask you to provide:

• your order number
• photographs of the product
• photographs of the packaging
• a description of the issue

If we confirm that the product was damaged during shipment, incorrect, or defective, we may offer a replacement, refund, or other appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or card issuer to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error by 707 Saffron LLC or a damaged or defective shipment.

Return Shipping

For approved returns that are not caused by our error, the customer is responsible for return shipping costs.

If the return is the result of an incorrect, damaged, or defective order caused by us or during shipment, we may provide return instructions or cover reasonable return shipping expenses.

Non-Returnable Items

The following generally cannot be returned:

• opened saffron packages
• partially used products
• products with broken or removed seals
• products damaged after delivery
• customized or private-label orders
• special wholesale orders produced or packaged specifically for a customer

Wholesale and Custom Orders

Large wholesale, distributor, restaurant, private-label, and custom-packaging orders may be subject to separate return and cancellation terms.

Any special terms agreed to in writing before purchase will take precedence over this general return policy.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible. We cannot guarantee cancellation once an order has been processed, packed, or shipped.